Terms & Conditions

1. Who you are contracting with

The Mindful Space: Coaching Hub (the "Service") is provided by The Mindful Narrative ("we", "us", "our"). By creating an account or otherwise using the Service, you are entering into a contract with The Mindful Narrative on these terms.

2. Acceptance

By accessing or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

3. The Service

The Service is a private workspace where coaches of all kinds — including coaching psychologists, life, career and executive coaches, and personal trainers — and their clients can message, set goals, track custom progress metrics, log delivered coaching sessions, schedule appointments (with optional two-way Google Calendar sync), sign agreements, run structured feedback, share resources from a built-in catalogue, assign workout programs, set nutrition targets and meal plans, issue and track invoices, and view pathway-aware practice insights (Mindset, Strength, Nutrition or Hybrid). Coaches can configure their own branding (logo, accent colour and display name) so client-facing emails and invoices reflect their practice. A daily Today screen surfaces the next appointment, active goals and any waiting items, and users can optionally enable browser push notifications (including on home-screen-installed PWAs). Clients also have a private Reflections journal that coaches cannot see and which is excluded from every coach-facing view, export and analytics surface. Google Calendar is the only third-party calendar currently supported. Available features depend on the plan you are on and the pathways you enable. The Service is provided "as is" and we do not guarantee that it will be uninterrupted, error-free, or that any particular feature will always be available.

4. Your account

• You must provide accurate information and keep your account details up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Notify us promptly if you suspect any unauthorised access.

5. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for unlawful, fraudulent, or harmful purposes;
• infringe any intellectual property or other rights of any person;
• upload malware or attempt to probe, scan, or test the vulnerability of the Service;
• interfere with other users' access to or use of the Service;
• scrape, harvest, or otherwise extract data from the Service without our written consent;
• use the Service to send spam or unsolicited communications.

6. Payments, subscriptions and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, currency conversion, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy.

Subscriptions renew automatically at the end of each billing period unless cancelled. You can cancel at any time from the billing area inside the Service; cancellation takes effect at the end of the current paid period.

The Paddle and Merchant-of-Record arrangements above apply only to your subscription to The Mindful Space. Any invoices a coach issues to their own clients through the Service are an arrangement directly between the coach and the client. The Mindful Narrative is not a party to those transactions, does not process the payment, does not hold funds, and is not responsible for collection, refunds, taxes, chargebacks or disputes on those invoices. The Invoices feature is a record-keeping and tracking tool only — payment is settled outside the Service by whatever method the coach and client agree. Coaches and clients may download issued invoices as PDFs for their own record-keeping.

7. Intellectual property

We retain all right, title and interest in the Service, including software, design, documentation and branding. You are granted a limited, non-exclusive, non-transferable right to use the Service in line with your plan and these Terms. You may not copy, modify, reverse engineer, resell, or redistribute the Service.

8. Your content

You retain ownership of the content you upload to the Service. You grant us a limited, worldwide, royalty-free licence to host, store, transmit, display and process your content solely as needed to provide the Service to you and the clients or coaches you connect with.

9. Suspension and termination

We may suspend or terminate your access if:

• you materially breach these Terms;
• your account is in arrears or your payment fails and is not cured;
• we reasonably believe your use poses a security, legal or fraud risk;
• we are required to do so by law.

You may stop using the Service and close your account at any time.

10. Warranties and liability

To the fullest extent permitted by law, we disclaim all implied warranties (including merchantability and fitness for a particular purpose). Our aggregate liability to you for any claim arising out of or relating to the Service is limited to the fees you have paid us in the 12 months immediately preceding the event giving rise to the claim. We are not liable for indirect, consequential, or special damages (including loss of profits, data, or goodwill). Nothing in these Terms limits liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be limited by law.

11. Confidentiality of coaching content

We treat coaching content — including messages, goals, progress notes, tracking metrics and entries, appointments, agreements, feedback responses, nutrition targets and entries, meal plans, workout programs and logs, shared resources, and invoices — as confidential between the connected coach and client. Reflections are private to the client who wrote them and are not visible to the coach. We will not access any of this content except where strictly necessary to operate the Service, prevent abuse, comply with law, or with your instruction.

12. Changes to the Service or these Terms

We may update the Service and these Terms from time to time. Material changes will be communicated through the Service. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising under or in connection with them, save that you may also have the right to bring proceedings in the courts of your country of residence where required by law.

14. Contact

For any questions about these Terms, contact us at the email shown on the Service.