Refund Policy

14-day money-back guarantee

The Mindful Space: Coaching Hub is provided by Nathan Gardner, trading as The Mindful Narrative. We want you to be happy with the Service. If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date. This applies to your initial subscription purchase.

Refunds outside the 14-day window are handled on a case-by-case basis in line with applicable consumer law and Paddle's refund handling. Partial months, unused features and change of mind after the 14-day window are not normally refunded.

How to request a refund

Payments are processed by our Merchant of Record, Paddle. To request a refund, please visit paddle.net and sign in with the email address you used at checkout, or contact us directly at the email shown on the Service. You can also reach Paddle's support directly from any receipt or invoice email.

Once approved, refunds are returned to the original payment method. Processing times depend on your bank or card issuer and typically take 5–10 business days.

Cancelling future renewals

You can cancel your subscription at any time from the billing area inside the Service. Cancellation stops future renewals; you keep access to paid features until the end of the current billing period.

Closing your coaching practice

If you close your coaching practice through the Service, your subscription is cancelled at the end of the current billing period — you are not charged for a partial period, and the 14-day money-back guarantee remains unaffected. Any invoices you have already issued to clients or supervisees remain collectable and are shown on the closure confirmation screen. Your records are kept read-only so you can download them before they are removed. For 30 days you can reopen your practice yourself from Practice settings, and choose which clients or supervisees to bring back; after that, our support team can reopen it for you. Reopening does not restart a subscription — you return to the Free plan unless you choose to upgrade.

Invoices coaches issue to their own clients

This policy covers your subscription to The Mindful Space only. Invoices a coach issues to their own clients or supervisees through the Service — including any paid by card through the coach's own connected Stripe account — are an arrangement between the coach and the client. Requests for refunds on those payments should go to the coach, who can issue a credit note or refund from their own records.

Statutory rights

This policy is in addition to any rights you have under applicable consumer protection law, including UK and EU rights of withdrawal where they apply. For full payment and refund handling provisions, see Paddle's Refund Policy.